|
More Talking, Less Typing: New
Technology Transcribes Medical Visits
YORK, Pa. (May 31, 2022) – Innovative, voice-activated technology is allowing
WellSpan physicians to automatically transcribe patient visits, providing a
better connection as well as a thorough documentation of the encounters.
Nicknamed
DAX, short for Nuance Dragon Ambient eXperience, the artificial intelligence
technology uses voice recognition to listen to and document the conversation
between a physician and a patient, converting it into clinical notes. This means a physician no longer needs to manually enter
information into the patient’s electronic medical record by typing on a
computer.
WellSpan first piloted the
secure, innovative technology with more than 75 providers and recently began
expanding its use to an additional 200 physicians in its primary care network
and specialty practices. WellSpan is the largest adopter of DAX in
Pennsylvania and one of only a few healthcare organizations in the country
where primary care providers use DAX.
DAX is a high-tech solution that
allows for a high-touch experience.
“My favorite part of using DAX
is how it allows for better connection with my patients. I now feel like I
attend to my patient's story and not just medical details,” said Dr. Chris
McCarty, WellSpan Family Medicine - Terre Hill. “A visit now feels more like
a conversation instead of an interview.”
Benefits for patients
Patients say the technology
results in more talking and less typing by the physician.
“It’s a great idea,” says Harry
Donahue, one of McCarty’s patients. “I know it’s important they get
everything down so they can treat the patient. We can talk and everything is
clear, and he isn’t busy typing. There is more eye contact. It’s nice.”
Benefits for physicians
In addition to improving the
provider and patient interaction, DAX reduces physician documentation time by
as much as 50 percent, said Dr. R. Hal Baker, WellSpan senior vice president
and chief digital and information officer and a practicing physician using
DAX.
“We believe its use will help
prevent burnout as we let our physicians focus on what they love: caring for
patients,” Baker said.
Developed by Nuance and
Microsoft, DAX uses technology similar to what is employed by Amazon’s Alexa
or Apple’s digital assistant Siri. Physicians use DAX through their cell
phone to record patient interactions. Patients will be informed of the use of
the software during their visit and must approve its use.
DAX technology along with
WellSpan’s best-in-class patient portal are examples of ways WellSpan Health
is implementing the latest technology to further engage patients in their
healthcare to inspire life-long wellbeing.
Review this video on how
DAX is improving the WellSpan patient experience.
To see WellSpan primary care
options across South Central Pennsylvania and northern Maryland, visit www.WellSpan.org/PrimaryCare.
|
