Schuylkill
Haven, PA -- Berkshire Hathaway HomeServices, an HSF Affiliates LLC company, today announced that the Berkshire
Hathaway HomeServices real estate brokerage network ranked “Highest Overall
Satisfaction for Repeat Home Sellers Among National Full Service Real Estate
Firms” in the J.D. Power 2017 Home Buyer/Seller Satisfaction Study℠.
The 10th annual
study measured customer satisfaction among the nation’s largest real estate
brokerage companies and their agents through March and April. Overall
satisfaction was gauged across five factors of the real estate process:
agent/salesperson, closing process, real estate company marketing, real estate
company office, and package of additional services. The study was based on
responses from 4,170 consumers.
Among repeat
home sellers, Berkshire Hathaway HomeServices scored 858 on a 1,000-point
scale, performing particularly well in the categories agent/sales person,
closing process and real estate company marketing.
“Berkshire
Hathaway HomeServices stands for top-quality real estate representation in
markets across America,” said Gino Blefari, CEO and president of the network.
“We’re proud to accept this award, as it spotlights the exemplary service
network agents and their brokerages provide every day.”
The ranking,
“highest for repeat home seller satisfaction,” speaks volumes, Blefari added.
“Repeat home sellers have been through the real estate process before and have
a clear understanding of the work and expertise involved in a successful home
sale,” he explained. “This type of satisfaction means Berkshire Hathaway
HomeServices network agents are excelling when it comes to communicating with
clients and listing and marketing clients’ homes. That’s the ‘heavy lifting’ of
real estate.
J.D. Power’s
study yielded several key findings about the real estate process. Among them:
An
agent’s relationship with a buyer is the most important factor in determining
customer satisfaction. For sellers, marketing of the home is the most important
factor, as it is the most visible way for the seller to gauge the agent’s
support.
•
Satisfaction is strongly influenced by the amount of time agents invest in
keeping customers informed vs. when they are not kept informed. Among
first-time buyers and sellers, satisfaction is 117 points higher among buyers
and 93 points higher among sellers. Among repeat buyers and sellers,
satisfaction is 210 points higher among buyers and 192 points higher among
sellers when they receive a timely response to questions and concerns vs. when
they do not.
•
Word-of-mouth remains important: First-time home buyers and sellers report good
reputation and recommendations from friends, family and colleagues as the two
main reasons for selecting a real estate company.
The team at
Berkshire Hathaway HomeServices Homesale Realty works hard to exceed the
expectations of its clients – sellers and buyers alike,” explained Regina Coia,
President of Realty Operations at Homesale Realty. “In today’s market, clients
need the expertise of top real estate professionals,” Regina said. “Through our
local-market expertise, brand strength and processes, we provide award-winning
service as we help people achieve their real estate goals and dreams.”
Berkshire
Hathaway Homesale Realty has 27 offices serving Pennsylvania and Maryland,
including an office in Lebanon at 1402 Quentin Road.
The
Central Penn Business Journal ranks Berkshire Hathaway Homesale Realty the #1
homeseller in central Pennsylvania.
