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Office Manager

Genesis Lighting + Electric-Lebanon, PA

Full-Time

Administrative

1921 days ago

Job Description: Communications Coordinator

· Answer calls, emails, and texts, relating to the operations of Genesis Lighting + Electric.

· Relay information to the owner, project manager, estimators, field crew, vendors, and clients, as needed.

· Schedule and dispatch jobs.

· Relay information back to customers regarding who is coming, when, and any other important details.

· Relay communications as needed between the field and the office.

· Improve on and develop new processes of our communications.

· Develop a good working knowledge of the terminology and trade names of the parts and tasks we use on a daily basis.

· Type job summaries and reports, fill out lighting audits and rebate applications, apply for utility work permits, and other related tasks.

· Coordinate with owner on assigning man power to jobs.

· Gather, sort and organize photos from events and jobsites.

· Help organize and facilitate public events.

· Other administrative tasks to be performed, as needed.

Requirements

Skills:

· Computer skills - industry software, MS Office and Excel, QuickBooks

· Excellent oral and written communication skills

· Able to take clear notes, quickly

· Excellent time management skills

· Able to multi task

· Eager to learn new skills

· Well mannered, clean dress and speech

Key Results Areas:

· Keep a detailed list of all open jobs. Includes status, percent completed and remaining, parts needed, info needed, and any other pertinent information that will be able to be accessed at will by owner.

· Answer the phone promptly and courteously.

· Schedule and dispatch jobs based on soonest available time and most qualified available tech.

· Collect information from customer calls to enable tech to adequately prepare for the job and have all needed information for contacts and special instructions.

· Fill out and submit reports and applications accurately and in a timely manner.

· Clear communication between owner, field crew, vendors, and clients; and keep good records of those communications.

· Customer satisfaction in all areas

If you're interested in this position, and believe you could fill these areas well, please send a resume and job application to: HR@GenesisLE.com

Genesis Lighting + Electric is an Equal Opportunity Employer

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